Refund policy

Return & Refund Policy

We want you to love your candles. If something isn't right, we're here to help.

Damaged or Defective Items If your order arrives damaged or defective, please contact us within 7 days of delivery at getlit@snozzberries.com with a photo of the damage. We'll send a replacement at no charge.

Change of Mind Returns Due to the nature of scented products, we are unable to accept returns on items that have been opened or used. Unopened, unused items in original packaging may be returned within 14 days of delivery for store credit. Return shipping costs are the responsibility of the customer.

Wax Melts All wax melt sales are final. We cannot accept returns or exchanges on wax melts for hygiene and safety reasons.

Discovery Sets Discovery sets are non-returnable once opened, as they are curated specifically for scent exploration.

Order Cancellations Orders may be cancelled within 24 hours of purchase if they have not yet been fulfilled. Please contact us immediately at getlit@snozzberries.com to request a cancellation.

Exchanges We're happy to offer exchanges on unopened items within 14 days. Please reach out and we'll make it right.

How to Start a Return Email us at getlit@snozzberries.com with your order number and reason for return. We'll respond within 2 business days.